Shipping policy
OVERVIEW
Thank you for shopping with AVINO Ti. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding processing times, shipping methods, delivery estimates, and international shipping.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
Weekends
Public holidays
Force majeure events
During peak seasons, promotions, or holidays, processing times may be slightly delayed.
2. Shipping Time Estimates
Estimated delivery times vary depending on the destination country and shipping carrier.
Standard Shipping
United States: 7–15 business days
Europe: 7–18 business days
Canada & Australia: 8–18 business days
Other regions: 10–25 business days
Express Shipping
Usually 3–7 business days depending on destination
Delivery times are estimates only and are not guaranteed.
3. Shipping Fees
Shipping costs are calculated at checkout based on:
Shipping destination
Package weight
Shipping method selected
We may offer free shipping promotions on eligible orders from time to time.
4. International Shipping
We currently ship to multiple countries worldwide.
Customers are responsible for:
Import duties
Customs taxes
VAT/GST
Additional customs clearance fees
These charges are determined by local customs authorities and are not included in the product price or shipping fee unless stated otherwise.
5. Customs & Delays
International shipments may experience delays caused by:
Customs inspections
Airline delays
Weather conditions
Local courier disruptions
Government regulations
AVINO Ti is not responsible for delays caused by customs or third-party logistics providers.
6. Tracking Information
Once your order has been shipped, a tracking number will be sent to your email address.
Tracking updates may take several days to appear depending on the carrier and destination country.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate before placing an order.
AVINO Ti is not responsible for:
Incorrect addresses entered by customers
Failed deliveries due to incomplete information
Additional shipping costs caused by address corrections
If an order is returned to us due to incorrect shipping information, the customer may be responsible for reshipping fees.
8. Lost or Stolen Packages
AVINO Ti is not liable for packages marked as “Delivered” by the carrier.
If your package is lost during transit, please contact us and we will assist in filing a carrier investigation where applicable.
9. Damaged Packages
If your package arrives damaged:
Take clear photos of the packaging and products
Contact us within 48 hours of delivery
Include your order number and photos in your message
We will review the case and provide a suitable resolution.
10. Shipping Restrictions
We reserve the right to refuse shipment to certain regions or countries where shipping restrictions, legal limitations, or high-risk delivery conditions apply.
11. Contact Us
For shipping-related questions, please contact:
AVINO Ti
Website: avinoti.com
Email: info@avinoti.com